Altitude Unlimited manages and provides critical support for all physical and virtual desktops. We provide critical end-user support so you can offload frequent time-consuming activities such as accessing virtual sessions and connecting to wireless environments. Our team of experts provides:

  • Help Desk support (unlimited or per incident)
  • Remote and onsite support for quick resolution
  • 5-Day by 10-Hour support standard with 24x7x365 support available
  • Root-cause analysis
  • Asset management
  • Logging of all customer contacts, problem types, and tracking of all incidents through resolution
  • Timely issue escalation by assigning an appropriate priority and call resolution target
  • Operating systems support (Windows XP, Windows 7, Windows 8, Windows 10, Server 2003, 2008, 2012)
  • Microsoft Office 2003, 2008, 2010, 2016
  • MAC
  • Peripheral connectivity—printers, VPNs, wireless networks, mobility platforms
  • Remote connectivity
  • Anti-virus/spam/security software
  • Configuration changes
  • Software distribution
  • License management and compliance
  • Patch management
  • Comprehensive monthly performance reporting